COVID 19 Information

Due to the COVID 19 pandemic some of our policies and terms have changed. Orders will be processed within 2-10 business days depending on item availability. Orders will be shipped the following business day. Most orders generally take 2-5 business days to ship with USPS. However depending on your location this time frame may increase. At this time Creator Giant will not be able to refund any later than expected packages that have been affected by COVID 19. If you would like to contact us please fill out our contact form, click HERE


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Creator Giant Terms & Policies

Shipping Policy

Orders placed on regular business days will be processed within 2-3 business days, and prepared for shipment within 2-6 business days after the order is placed. Orders placed on weekends or holidays will be processed the following business day. Once the order is finalized for shipment, you will receive a confirmation email. Orders generally take 2-4 business days to ship. Some circumstances may require for additional processing time or shipping time, of which the purchaser will be notified. For international orders shipping times may take longer. If an order is placed with an invalid address, our customer support team will contact you at the number provided to change the address. We will contact the customer up to 3 times. If there is no response the order will not ship and a refund will not be sent. If an order is placed with an incorrect address and the package ships to that address, Creator Giant will not be able to send a new item or refund. We may be able to replace the item at a lower price, depending on item availability. If an item ships to an invalid address or incomplete address and the package is returned to Creator Giant we will contact the customer to arrange for a new shipping method. The customer is fully responsible for any additional shipping fees. A refund is not available for any returned shipments. Creator Giant cannot be responsible for stolen packages or longer than expected delivery times, please contact USPS for issues regarding this matter. You may also contact our support team HERE

Cancellations Policy

If you would like to cancel an order please click HERE. Please note we may not be able to cancel some orders. If an order has already been processed, prepared for shipment, or shipped, we will not be able to cancel the order. If an order is canceled a refund will be sent to the original payment method only. Refunds generally take 1-6 business days to process. If a refund takes longer than 1-6 business days please contact your baking institution.

Returns Policy

For returns please contact our support team, click HERE. Returns are warranted for some products, if they are defective. If an item does not fit properly we may be able to send a new size to you. All tags must remain on the item for any returns. The item must be in the same condition the item was sent. The item mustn't be washed for a return. If there are signs of wear and use, we will not be able to refund the item, and we will not be able to ship the product back to the customer. The customer is responsible for all return shipping charges and original shipping charges. All on sale items or transactions with coupons applied are not eligible for returns or refunds. All items listed as "Final Sale" will not be eligible for a refund or return. Please note, all returns and refunds are on a case by case basis.

Privacy Policy

Creator Giant does not sell your personal information. All credit card information is encrypted and secure.


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